Abide Home Care Solutions
Our services

Operational support that drives growth

Five service lines. Take one, take all five. Each is run by a dedicated assistant trained on home care operations and managed by our team.

Service 01

Customer Support

Frontline responsiveness for clients, families and caregivers

  • Answer and triage inbound calls during your defined hours, with an escalation path back to you
  • Respond to family enquiries and status requests using your approved language
  • Log every interaction in your system so nothing lives only in one person’s head
  • Chase the follow-ups that usually slip: callbacks, confirmations, unanswered voicemails
Service 02

Caregiver Recruitment & Onboarding

Sourcing, screening and new-hire coordination

  • Post and refresh openings across the job boards you already use
  • Screen inbound applicants against your criteria and book qualified candidates straight into your calendar
  • Run reference and credential checks to the checklist you set
  • Coordinate paperwork, orientation scheduling and first-week check-ins so new hires do not go quiet
Service 03

Scheduling & Staffing

Shift coverage, call-outs and roster management

  • Build and maintain the weekly roster inside your scheduling platform
  • Handle call-outs: work the coverage list, confirm the replacement, notify the client
  • Monitor EVV exceptions and missed clock-ins, and resolve them before they become compliance work
  • Flag gaps and unassigned shifts early enough that you still have options
Service 04

Administrative Support

Email, calendar, data entry and reporting

  • Keep the inbox triaged, so what needs the owner reaches the owner
  • Maintain client and caregiver records as details change
  • Prepare the recurring reports you already run — hours, coverage, referral source
  • Manage document expiries and renewals against a tracked calendar
Service 05

Billing & Payroll Assistance

Invoicing, payment tracking and payroll prep support

  • Prepare invoices from verified visit data and send them on your schedule
  • Track outstanding balances and run the polite follow-up sequence
  • Reconcile visit hours ahead of each payroll run and surface discrepancies
  • Assemble payroll inputs for your bookkeeper or payroll provider to process
How engagement works

Managed, not placed

Abide does not hand you a résumé and disappear. We recruit, train and onboard the assistant, then stay responsible for quality — supervision, coverage when they are out, and course-correction when something is not working. You get one point of contact on our side.

Not included, deliberately
  • Clinical decisions, care plans and anything requiring licensed judgment stay with your team.
  • We are a pre-launch company. We have no client roster to show you yet, and we will not pretend otherwise.
  • We make no certification or regulatory claims. Ask us directly what safeguards are in place and we will answer plainly.
Free operations health check

Not sure which line to start with?

Most agencies start with scheduling or recruitment coordination, because that is where the hours are. A call will tell you which is true for you.

Book a Call